We’re delighted to provide video recordings of the webinar sessions held on 16 and 17 March.

Day One

Changing consumer behaviour

Martin Newman
The Consumer Champion
Retail Expert / Author

How consumer behaviour has changed as a result of the pandemic and what that means for retailers and brands. The session also looks how retailers can trade out of the pandemic.

Martin Newman

Seasalt's sustainability strategy

Johnny Redmayne, UK and Ireland Wholesale Country Manager &
Deap Khambay, Head of Sustainability

Seasalt shares insights about sustainability in general and what retailers should look out for when sourcing sustainable brands.


Independent retail in Covid times

Andrew Goodacre, Chief Executive
British Independent Retailers Association

A focus on Bira’s recent campaign highlights (including lobbying the Government regarding business rates), and the changes independent retailers have made to adjust to the Covid-19 impact.

Andrew Goodacre

Brexit update for retailers

Arron Nicholson, AIS &
Rob Lawry, Rohlig

AIS' Imports Manager along with Rohlig Logistics shares an update on delivery processes post Brexit and what retailers can do to minimise disruption.


Day Two

Social media trends for 2021

Naddy Onions
Divisional Director

Social media trends for 2021 - the latest social media trends and practical tips for how retailers can harness them.

Naddy Onions

How to deliver THE WOW FACTOR in face-to-face fashion retail - the signature sales and service model to achieve superior results

Helen Masters
Pudding Retail Fashion & Lingerie Consultancy

The Signature Sales and Service Model for face-to- face business to achieve the best customer engagement and sales.

helen masters

Secrets from the Board Room: 5 simple things you can do to win at retail

Glenn Regan
Alchemist Business Consulting

Secrets from the Board Room: 5 simple things you can do to win at retail.

Glenn Regan

Effective visual merchandising to drive commercial impact

Katy Hoare, Senior Visual Merchandising Manager

In addition to providing styling hints and tips, Katy’s session covers the key elements of good visual merchandising, the commercial benefits of using effective visual merchandising and managing a varied stock package.

Katy Hoare

Merchandising and stock control upskilling

Sally Fenwick

Merchandising and Stock Control Upskilling

Sally Fenwick